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Role and Relationship Alignment

Role & Relationship Alignment (RRA) is the process organizations use to operationalize their strategy. It compels team members to answer the fundamental questions of "Who is going to do what around here...and by when?" and "How do we need to work with one another more effectively to achieve our goals?"

Uniquely, RRA identifies the measurable matrices of business deliverables inherent in one's role as well as clarifying the more elusive demands of human inter-relations. This balanced approach to outputs and behaviours clarifies both hard measures and soft requirements. It guarantees a more unified, accountable and effective management team. 

The value delivered to the client includes:
  • Linked activities driven by corporate strategy
  • Established individual/team deliverables, accountabilities and measures
  • Improved behavioural requirements and interfaces
  • Crystallized hard measures...how much, how good, by whom and when?
  • Improved teamwork by increasing candour and openness


  


Results through Role Clarity

Role Clarity specifies the "hard" deliverables and "soft" behaviors of human interaction that assist achievement of organizational goals. more
By Bill Dunn
 












  




Results through Role Clarity


A leading pharmaceutical firm was experiencing a malaise despite recent market successes. more

 















Sandia National Labs
Albuquerque, NM.

When Bob Martinson assumed this newly created position, he used the Role Calrity process to address a history of conflict and poor communications between his subordinates as  well as to address the dysfunctional interface between a colleague and his team.  more



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  • 2012-04-25 11:20:43


    "The speaking assignment topic is: "How to Find the Accurate Problem Management Root Cause – FIRST TIME EVERY TIME!"

    "One of the biggest frustrations for Problem Management staff is re-creating the information involved in an incident. This also creates one of the largest costs to IT divisions & organisations as the difficulty in finding the correct root cause may mean the root of an incident situation is not eliminated and the incident keeps recurring.

    It is time to put an end to this, because there is a very effective way to rectify it. The most important challenge is to create a consistent Model and Process, which would earn the respect and support of Incident and Problem Investigators. A model that removes the confusion and inaccuracy with terminology where some companies have hundreds of causes to work through and on the other side of the scale some companies are looking at only three root causes, one of which is “Human Error”".

  • 2012-03-27 11:56:24


    "The following article appeared in the March 19, 2012 issue of Furniture Today"



    SAN DIEGO - John Case promoted everyone attending Myriad Software's 18th annual User's Conference here to president, and then went to work explaining how to use focus, accountability and teamwork to build successful companies.



    Case, a former president of La-Z-Boy Residential, then CEO of Electrolux Home Products of North America, walked retailers here through the concept of what he calls F.A.T. leadership, using the aforementioned attributes to align a business for success - the perfect tie-in for a Myriad conference themed "Alliance."

  • 2012-01-24 14:58:30


     

    Thinking Dimensions CEO and Managing Director of ITRCA Practice, Matt Fourie (See Matt's Profile) will be speaking at itSMF Conference in Singapore on March 16th 2012 : "HARDWARE, SOFTWARE UPGRADES…WHAT ABOUT A PEOPLE UPGRADE IN IT ROOT CAUSE ANALYSIS?"

    This session will concentrate on how IT Root Cause Analysis practices can impact the following bottom line metrics;
    • Improved security
    • Reduced operating costs without cutting overheads
    • Improved service availability in all critical systems

  • 2011-08-09 20:16:55


    Thinking Dimensions won the itSMF Australia "Innovation of the Year" award. Thinking Dimensions received this award at an itSMF Australia Gala in Perth in August 2011. They won the award for their innovative approach taken with incident investigations.

  • 2011-08-09 19:33:45

    In September 2011 Thinking Dimensions received accreditation for their unique Incident and Problem Management workshops and consulting services. 

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