Applied Training
"Teach me to fish, rather than catching the fish for me!" This axiom rings true because most people would like to be empowered and skilled up to repeat the exercise by themselves in the future. Many times, TD is requested to not only help the client to solve the problem, but in doing so, to also teach the participants how to do it themselves the next time. TD also believes in this philosophy and will encourage it where appropriate...rather than "holding onto the process."
When an IT manager is experiencing an incident that needs to be resolved quickly, accurately and permanently, TD will structure the assignment so that the team will resolve the incident while concurrently training them for repeat applications of the process to other incidents. The duration of such an assignment is normally anything between 2 to 3 days.
The consultant will then work with the team through the appropriate process, teaching the basics about the processes with their tools and techniques and also how to use the templates correctly. Once the processes have been learned, the trainer will then facilitate the team with their own situation under supervision. The team will be coached during these sessions with feedback on how to improve on their skill levels. More than 50% of the class time is spent on own issue situations.
In many cases, post workshop coaching and advice may be requested. In theses cases, TD and the client will come to an arrangement of how to handle the need.
When the client is satisfied that the process with its tools, techniques and templates adds real value to what they are doing, only then would discussions begin on how can TD to provide total in-house skills for sustainable and continued usage. This would involve an agreement between TD and the client to train in-house facilitators. These in-house facilitators would be skilled in depth to assist any team with any issue at any level of the organization. Once these facilitators have been trained, the TD consultant will help with his/her first facilitations to ensure the new in-house facilitator is comfortable in applying their new skills.
If you would like to consider this service, select your location and contact the appropriate consultant for that area. See Thinking Dimensions Global Locations.
2012-04-25 11:20:43"One of the biggest frustrations for Problem Management staff is re-creating the information involved in an incident. This also creates one of the largest costs to IT divisions & organisations as the difficulty in finding the correct root cause may mean the root of an incident situation is not eliminated and the incident keeps recurring.
It is time to put an end to this, because there is a very effective way to rectify it. The most important challenge is to create a consistent Model and Process, which would earn the respect and support of Incident and Problem Investigators. A model that removes the confusion and inaccuracy with terminology where some companies have hundreds of causes to work through and on the other side of the scale some companies are looking at only three root causes, one of which is “Human Error”".
2012-03-27 11:56:24
SAN DIEGO - John Case promoted everyone attending Myriad Software's 18th annual User's Conference here to president, and then went to work explaining how to use focus, accountability and teamwork to build successful companies.
Case, a former president of La-Z-Boy Residential, then CEO of Electrolux Home Products of North America, walked retailers here through the concept of what he calls F.A.T. leadership, using the aforementioned attributes to align a business for success - the perfect tie-in for a Myriad conference themed "Alliance."
2012-01-24 14:58:30 | |
Thinking Dimensions CEO and Managing Director of ITRCA Practice, Matt Fourie (See Matt's Profile) will be speaking at itSMF Conference in Singapore on March 16th 2012 : "HARDWARE, SOFTWARE UPGRADES…WHAT ABOUT A PEOPLE UPGRADE IN IT ROOT CAUSE ANALYSIS?" | |
This session will concentrate on how IT Root Cause Analysis practices can impact the following bottom line metrics;
• Improved security
• Reduced operating costs without cutting overheads
• Improved service availability in all critical systems
2011-08-09 20:16:55
Thinking Dimensions won the itSMF Australia "Innovation of the Year" award. Thinking Dimensions received this award at an itSMF Australia Gala in Perth in August 2011. They won the award for their innovative approach taken with incident investigations.
2011-08-09 19:33:45In September 2011 Thinking Dimensions received accreditation for their unique Incident and Problem Management workshops and consulting services.
2012-05-19 20:13:00SAY the phrase process improvement and watch the eyes of a CEO roll back in their head. They recoil from conversations about the touted virtues of process improvement methods like Six Sigma, Lean Manufacturing or Business Process Re-engineering as they are inclined, and rightfully so, to talk abou...
2012-05-18 19:35:01Companies can have different definitions or views of profitability. Nevertheless, it is one of the most important metrics that a business should take care about. Many companies measure their success on revenues and units sold, but these metrics are not always helping the management in making dec...
2012-05-18 06:05:17One area we are asked about frequently is acquisitions- yes or no? Why to acquire? The decision for an acquisition is not easy- it is one alternative to developing capabilities organically however can be costly and also difficult to integrate. So what are the steps required to approve an ac...
2012-05-09 10:29:31Managers or CEOs seeking to improve the way the company makes pricing decisions need to implement changes starting from the way the organization collects, sorts and uses data as an input in selecting the best performing alternatives. As an example, one of our clients is a leading company that desi...
2012-05-07 15:17:19At a recent client meeting you could sense the slow burn of frustration on the supply chain executives face despite an excellent pedigree to deliver high performance, extensive cross industry success - his forehead lines were visible when he asked how do you TURN the BEAST around when we ha...
