Thinking Dimensions won the itSMF Australia "Innovation of the Year" award. Thinking Dimensions received this award at an itSMF Australia Gala in Perth in August 2011. They won the award for their innovative approach taken with incident investigations.
Matthys Fourie (CEO, TD International) and Andrew Sauter (MD, TD Australia) conducted various focus group sessions with Incident and Problem Management managers to identify the existing GAPS in the way an incident investigator was approaching an incident. Matt and Andrew then combined their problem solving and IT experiences to design a quicker, more accurate and collaborative process to improve the results for incident investigations. This process was put to the test by various clients in Australia, UK and Singapore and performed exceptionally. Based on the results achieved their clients in Australia suggested they register for this award and won it based on the evaluation of skilled and experienced peers in the industry.
Speaking at Australia Gold Coast itSMF Conference August 20-23, 2012
Case: Successful companies require focus, accountability
Matt Fourie speaking at itSMF Conference
Thinking Dimensions winning the itSMF Australia “Innovation of the Year” award
Thinking Dimensions accredited by itSMF International priSM™ accreditation body.
More NewsHi Patsy, This is John Hartley from your IT RCA class in Columbia. I wanted to just give you an update on our real life scenario that we worked through yesterday (SolutionWise-Maxfour). We had come to the conclusion that we needed to open up a change control against the Ceateam Project.
